Volume-06 , Special Issue-09 , Nov - 2018 Go Back

Merger and Acquisition are a common strategy for growing a business. It defines as a consolidation of companies. A merger occurs when two companies combine to form one entity, while an acquisition results from one business taking over and absorbing another. The purpose of this study is to analysis the impact of Merger and Acquisition on Small Scale Industries. Merger and Acquisition are common and in some cases necessary for a business to survive in the current economy. There are several purposes of mergers and acquisitions. But the general purpose of merger and acquisitions are to generate more profit for the newly built companies or small scale companies and also to diversify their operation geographically.

This study is broadly based on secondary data

[1] Merger and acquisition Wikipedia https://en.m.wikipedia.org
[2] Value of M&A deals globally 2003-2018 – https://www.statista.com Banks & Financial Services.
[3] List of largest mergers and acquisitions- Wikipedia https://enwikipedia.org/wiki/list_of_largest_mergers_and_acquisitions
[4] List of merger & acquisitions of Bank in India Affairs cloud https://www.affairscloud.com/list-mergers-acquisitions-bank-india/
[5] Biggest Mergers and Acquisitions of 2017- Marketing Mind https://www.marketingmind.in/8-biggest-mergers-acquisitions-2017/
[6] 2017’s Top 50 Acquisitions in India Index https://index.co/top/country/india/acquisitions/2017
[7] The 10 Biggest Ever Merger & Acquisition Deals in India – iPleaders https://blog.ipleaders.in> All

M. H. Bohra, I. Chhabra, T. Kapoor , D. Rathore, "Merger And Acquisition: An Exploratory Search on Survival and Diversification of Newly Built or Small scale Industries in Current Economy", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.102-107, 2018.

This research paper focuses on recent technological development and in Indian Accounting System. The emerging scenario of accounting system should not be restricted to the traditional accounting system, rather it should incorporate E-Commerce and other software based accounting curriculum. This research paper presents an analysis of Technological Impact of Indian Accounting System on the managing business process. This advance and technical accounting knowledge and skills can make all professional in current scenario. The present paper is based on Accounting System as a whole is still in need to reform so that it is proved to be more effective in reducing unemployment and to face the present challenges of global economy in the field of business and industry.

E-Commerce, Accounting System, Technological Impact

[1] Vandana ,“Green Accounting” International Journal of engineering Science and Computing, Vol 8 , Issue No.3, 2018.
[2] Meenu Sambaru , Dr N.V Kavitha, “A Study on IFRS in India”, International Journal of Innovative Research & Development , Vol 3, Issue 12, ISSN 2278-0211, 2014 .
[3] T.S. Grewal , “Accountancy”, India.

P. Ganguly, S. Khandelwal, R. Maheshwari, "Technological Trends in Indian Accounting System-Its Impact on Business Management", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.108-111, 2018.

Green Marketing is the concept in which manufacturer markets the products that is presumed to be environmentally safe. In recent years the term green or eco marketing have reflect a growing concern at all the levels and shows its impact on increased consumptions on physical environment. Environmental benefit and sustainability are the two important characteristics of green business. Now –a-days both manufactures and customers understood the importance of environment and the reason for the deterioration of the environment.

Green Marketing, Judicious, Environment, Sustainability

Prof. Swapnil D. Khard,”Indian scenario of green marketing , Volume 02| Issue 01 | March 2016 ISSN: 2395-7549).
[2]. Emie-Claude Lamoureux,” Advantages of green marketing to business”, July 28,2017.
[3]. Oyewole, P. 2001, Weiner & Doesher,1990,” Green consumerism was described as a form of pro-social consumer behaviour
[4]. Dr. Manvinder Singh Pahwa 1) Joseph & korlekar, R. (2012),” GREEN MARKETING MIX: A MODEL TOWARDS SUSTAINABILITY”.
[5]. Jacquelyn Ottman,Design Management Review, Fall 2008),” The five simple rules of green marketing”
[6]. Tariq, D. N. (2018),” A study of Consumer Awareness towards green marketing with reference to electronic goods in Pune city”,Mahratta chamber of commerce, Industries and agriculture, (pp.60-65),Pune(India) Retrieved from http://proceeding.conferenceworld.in/ICRDSHM/9.pdf.

R. Gunwani, I. Chhabra, D. Rathore, "Green Marketing: A Study on How Industries Transform into Green Business Industries", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.112-115, 2018.

Organizational Commitment refers to the employee’s emotional attachment to, identification with, and involvement in a particular organization. It today’s globalised world it become very difficult to retain talented employees. Organizations often try to foster commitment in their employees to achieve stability and reduce costly turnover. This research helps in exploring the key factors which contributes in predicting Commitment level of employees working in banking sector. Data were collected from 100 managerial and non-managerial employees of Private and Public Sector Banks using convenient sampling. Factor Analysis was used to identify the factors which are contributing in Organizational Commitment. Factor analysis was adopted to capture the factors that affect Organizational commitment of Managerial and Non managerial employees of Bank employees. The result of the study reveals that employees are not much concerned about ‘flexibility in management style’. Their focus is mainly on ‘job security’. The outcome of this research is beneficial for policymakers, planners and development economists to formulate effective strategy of human resource development in Banking sector and other similar sectors.

Commitment, Job Security, Human Resource Development

[1] Reichers, A.E. (1985), A review and re-conceptualization of Organizational Commitment, Academy of Management Review, Vol.10, pp 465-476.
[2] Ahmad, Nora et al. (2010), Empowerment, job satisfaction and organizational commitment: A comparative analysis of nurses working in Malaysia and England, Journal of Nursing Management, United Kingdom, vol. 7, pp. 63-80
[3] Cooper-Hakim, C. Viswesvaran (2005), The construct of work commitment: Testing an integrative framework. In: Psychological Bulletin, Vol. 131, pp. 241–259.
[4] Morrow, P.C. (1993), The theory and Measurement of work commitment, Greenwich, CT: Jai Press Inc.
[5] Gordon, M.E., Philpot, W.J., Burt, E.R., Thompson, A.C., Spiller, E.W., (1980), Commitment to the union: Development of a measure and an examination of its correlates, Journal of applied psychology, Vol. 65, pp. 479-499.
[6] Mathieu, J.E. and Zajac, D.M. (1990) A review and meta-analysis of the antecedents correlate and consequences of organizational commitment. Psychological Bulletin, Vol. 108(2), pp. 171-194.
[7] Sinclair, R.R., Leo, M.C., Wright, C. (2005), Benefit system Effects on Employees’ Benefit Knowledge, Use, and Organizational Commitment, Journal of Business and Psychology, 20 (1), pp. 3-29.
[8] Becker, H. S. (1960), Notes on the concept of commitment, American Journal of Sociology, Vol. 66, pp. 32−40.
[9] Porter, L. W., Steers, R. M., Mowday, R. T., and Boulian, P. V. (1974), Organizational commitment, job satisfaction and turnover among psychiatric technicians, Journal of Applied Psychology, Vol. 59, pp. 603−609.
[10] O`Reily, C. A. and Chatman, J. (1986), Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on pro-social behavior, Journal of Applied Psychology, Vol. 71, pp. 361-378.
[11] Somers, M.J. (2009), The combined influence of Affective, Continuance and Normative Commitment on employees withdrawal, Journal of Vocational Behavior, Vol. 74(1), pp. 75-81.
[12] Meyer, J. P., and Allen, N. J. (1984), Testing the “side-bet theory” of organizational commitment: Some methodological considerations, Journal of Applied Psychology, Vol. 69, pp. 372–378.
[13] Meyer, J. P., Allen, N. J., and Gellatly, I. R. (1990), Affective and continuance commitment to the organization: Evaluation of measures and analysis concurrent and time-lagged relations. Journal of Applied Psychology, Vol. 75, pp. 710-720.
[14] Cohen, A. (2007), An examination of relationship between commitments and culture among five cultural groups of Israeli teachers, Journal of Cross-Cultural Psychology, Vol. 38, pp. 34-49.
[15] Miller, J. (2003), Critical incident stress debriefing and social work: Expanding the frame, Journal of Social Science Research, Vol. 30(2), pp. 7-25.
[16] Hulpia, Hester et al. (2009), The relationship between the perception of distributed leadership in secondary schools and teachers and teachers leaders’ job satisfaction and organizational commitment, Journal of school effectiveness and school improvement, United Kingdom, vol. 23, pp. 172-189.
[17] HafizAZ(2017), Relationship between Organizational Commitment and Employee’s Performance Evidence from Banking Sector of Lahore. Arabian J Bus Manage Review 7: 304. doi: 10.4172/2223-5833.1000304
[18] Kamasey et.al,(2014), Occupational Stress and Organisational Commitment : Does Sex and Managerial Status Matter?, International Journal of Business and Social Research, 4(5),2014, 173-182.
[19] Balay, R &Ipek, C. ,Teachers‟ Perception of Organisational Culture and Organisational Commitment in Turkish Primary Schools, JWT, 2(1),2010, 363-384.
[20] Shah, I. A., Fakhr, Z., Ahmad, M. S., Zaman, K. ,Measuring push, pull and personal factors affecting turnover intention: a case of university teachers in Pakistan, Review of Economic & Business Studies. 3(1):167-199. http://www.rebs.ro/articles/pdfs/14.pdf. Retrieved:Nov 21, 2012.
[21] Velnampy, T. and Aravinthan,S.A, Occupational Stress and Organisational Commitment in Private Banks: A Sri Lankan Experience”, European Journal of Business and Management, 5(7), 2013,254-267.
[22] https://wikispaces.psu.edu/display/PSYCH484/12.+Work+and+Organizational+Commitment

I.P. Chhabra, H. Lalwani, B. Gupta, A.M. Hyde, V. Kashyap, "An Empirical Study of Factors Affecting Organizational Commitment in Banking Sector", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.116-123, 2018.

To ensure healthy and orderly growth of any sector in any economy an adequate, reasonably cheap and timely financial support or availability is a pre-requisite. Amongst all the sectors of our economy, Agriculture sector has always been the backbone of the India Economy. In other words, agriculture sector is a need of any economy for growth and development. It is widely recognized that in order to obtain all the benefits of agriculture in our economy, we need to strengthen our agriculture sector. However, in current context our agriculture sector is going through numerous problems relating to irrigation, productivity, technology, credit facility, labour issues, electricity, illiteracy, land holdings, government’s inadequate support, labour income, etc. Among all, the problem we come across many times that a farmer has committed suicide due to financial reasons. As we are aware of the fact that agriculture is one of the most important segment of our Economy with reference to supply of food grains, employment opportunities, supply of raw materials, etc., its share has declined in GDP over the period of time, from more than 55 per cent during 1951 to around 16 per cent or little more in current scenario. Although, various governments at different times during plans and policy period tried their best and putted ample efforts for growth and development of agriculture sector in our economy. However, despite many efforts and attempts to eliminate the issues relating to agriculture, the sector still faces lots of issues and challenges. Therefore, like other sectors of an Economy, Agriculture sector also needs a supportive system for its Growth and Development. Especially, this supportive system in the form credit availability to its stakeholders for various reasons can play vital role in enhancing production and productivity and also resolve many issues relating to this sector. In other words, although there are many issues in the agriculture sector but the most important that affects the sector and its stakeholders at large is relating to finance. Thus, in this paper an attempt has been made to understand the status of Agriculture with reference to its importance in our Economy along with an analysis of impact of credit/finance or agricultural output. Also, to find out the government support with reference to outlay and actual disbursement of credit through various sources to the agriculture sector and highlight the problems due to non-availability of regular and timely credit to the farmers.

Agriculture, Agricultural Credit, Indian Economy, Growth and Development, Stakeholders

[1] Government of India. (2011). Agricultural Marketing Infrastructure, Secondary Agriculture and Policy Required For Internal And External Trade. Agriculture Division, Planning Commission, Government of India.
[2] Government of India (2015). State of Indian Agriculture 2015-16. Retrieved: https://eands.dacnet.nic.in/PDF/State_of_Indian_Agriculture,2015-16.pdf
[3] Baijal. A., (2013). High Ratio of Agriculture NPAS In Priority Sector Lending By Public And Private Banks In India – Reasons, Suggestions And Discussions: International Journal of Science and Research (IJSR), 4(4).
[4] Government of India. (2016). Agricultural Statistics at A Glance 2016. Retrieved: https://eands.dacnet.nic.in/PDF/Glance-2016.pdf
[5] Mahajan. A., Datt. G., (2016). Indian Economy (72nd Edition).Ram Nagar, New Delhi: S. Chand & Company.
[6] Upkar Prakashan, (2018, May), Pratiyogita Darpan: General Studies Indian Economy, Code no. 790.
[7] Chaturvedi, B., Raj, A. (2015). Agricultural Storage Infrastructure in India: IOSR Journal of Business and Management, 12(5), pp. 37-43.
[8] Himani. (2014). An Analysis of Agriculture Sector in Indian Economy: IOSR Journal of Humanities and Social Science, 19(1), pp. 47-54
[9] Lokesha, M., Mahesha, M. (2016). Impact of Rural Infrastructure on Agricultural Development and Rural Road Infrastructure development programmes in India: International Journal of Humanities and Social Science Invention, 5(11), pp. 01-07.
[10] Government of India. (2017). Investment Environment & Opportunities in Food Processing Rajasthan. New Delhi: Ministry of Food Processing Industries, Government of India.
[11] Samantaray, L. (2015). A Study on Current Trend of Agricultural Productivity in India and its Future Prospects: IIJHSSE, 2(4), pp.16-21
[12] Parihar, M., Singh, A. (2017). Role of Road and Road Goods Transport (Trucking) Industry in Post Production Activity of Agriculture in India.
[13] Rehman, S., Selvaraj, M., Ibrahim, M. (2011). Indian Agricultural Marketing- A Review. Asian Journal of Agriculture and Rural Development, 2(1), pp.69-75.
[14] Seena, P. (2015). Management of Agricultural Credit and the Impact of Indian Banking Sector Reforms on Agriculture. International Review of Research in Emerging Markets and the Global Economy (IRREM), 1(3), pp.378-391.
[15] Patel, A. Infrastructure For Agriculture & Rural Development In India Need For A Comprehensive Program & Adequate Investment.
[16] Bharti. N., (2018). Evolution of agriculture finance in India: a historical perspective: Agricultural Finance Review, 78(3), pp.376-392, https://doi.org/10.1108/AFR-05-2017-0035.

A. Fatehpuria, M. Parihar, "Analysis of Role and Issues Relating to Agriculture Credit in India: An Overview", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.124-127, 2018.

Introduction: Quality of Work Life (QWL) has emerged as one of the most important aspect of Job that ensures long term association of the employees with the organization. Quality of Work Life refers to the favourableness or unfavourableness of a work environment for the employee. Purpose: This research work aimed at exploring the key factors which absolutely predict and discriminate High QWL and Low QWL perceiving employees. Design and Methodology: The study is broadly based on primary data collected from 207 employees of Private Banks in Indore by using convenient sampling. Discriminant analysis was applied to know which factors absolutely predict High QWL Perceiving employees and Low QWL perceiving employees with the help of SPSS. Results – The study reveals that factors of QWL like ‘healthy working environment’, ‘motivational climate’, ‘productivity’, ‘work redesign’, ‘sense of accomplishment’ ‘Employees’ Democracy’ ,and ‘stimulating work environment’ are significantly differentiated between High QWL perceiving employees and Low QWL perceiving employees. Implications- Quality of work life covers various aspects under the general umbrella of supportive organizational behavior. The outcome of this research is beneficial for policymakers, planners and development economists to formulate effective strategy of human resource development in Banking sector and other similar sectors.

Quality of Work Life, Discriminant analysis, Private Banks. High QWL perceiving employees, Low QWL perceiving employees

[1] Chan, C.H. and W.O. Einstein( 1990), “Quality of Work Life (QWL): What can unions do?:, SAM Advanced Management J., Vol. 55, pp. 17-22.
[2] Cunningham, J.B. and T. Eberle. (1990), “A guide to job enrichment and redesign”, Personnel, Vol. 67, pp.56-61.
[3] Dhar Upinder , Dhar Santosh , Roy Rishu (2006), Quality of Work Life Scale. National Psychological Corporation.
[4] Diener, E. (2000), “Subjective well-being: the science of happiness and a proposal for a national index”, In M. E. P. Seligman and M. Csikszentmihalyi (ed.), Special issue on happiness, excellence and optimal human functioning. American Psychologist, Vol. 55, pp. 34-43.
[5] European Foundation for the Improvement of Living Conditions ((2002), New Work Organization, Working Conditions and Quality of Work: Towards the Flexible Firm? Online available at www euro found.eu.int on 8-6-2013. http://www.human- resources- health.com/ content/10/1/30
[6] Hackman, J. R., & Oldham, G.R. (1976), Motivation through the design of work: Test of a theory, Organizational Behaviour Human Performance, Vol. 16, pp. 250-279.
[7] Heskett, JL, Sasser WE Jr, Schlesinger LA. (1997), The Service Profit Chain, New York, NY: Free Press; 1997.
[8] Mirvis, P.H. and Lawler, E.E. (1984), “Accounting for the Quality of Work Life”, Journal of Occupational Behavior. Vol. 5, pp. 197-212.
[9] Nayeri, Salehi & Noghabi.(2001),“Quality of work life and productivity among Iraniannurses:, Advances in Contemporary Health Care for Vulnerable Populations. Vol 39 No.1, PP:106 - 118
[10]Requena, F. (2003), “Social capital, satisfaction and quality of life in the workplace”, SocialIndicators Research, Vol. 61,pp. 331-360.
[11] Sekaran, U. (1985),”Perceived Quality of Work Life in Banks in Major Cities”, Prajnan, Vol. 14, No. 3, pp.273-284.
[12] Sirgy M. J., Efraty D., Siegel P., and Lee D. J. (2001), “A new measure of quality of work life (QWL) based on need satisfaction and spillover theories”, Social Indicators Research, Vol. 55, No. 3,pp. 241–259.

B Gupta, A. M. Hyde, I. Chhabra, "Quality of Work Life of Private Sector Banks Employees: A Discriminant Analysis", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.128-134, 2018.

The researcher has studied the views of people in respect of benefits of cashless transaction if transactions are safe, secure and risk free. The data was collected from the respondents with the help of structured questionnaire administered in Mumbai Region and analysed using simple percentage method, Mean, Median, Mode and One Sample Test with an objective to identify the benefits of digital banking specifically in respect of cashless transaction and to ascertain the operational risk associated with it. The study will also ponder upon on how Indian banks can promote digital banking by focusing on cashless transactions and through mitigate operational risk with proper implementation of Basel III norms. The study will also evolve on how Basel III norms are important for booming digital banking and smooth functioning of cashless transactions if highly automated technology is properly controlled from all types of risks including strengthening of internet security.

Cash Economy, Cashless Economy, NEFT, RTGS, Debit / Credit Card

[1] S. Hari, “A Conceptual Study On Impact Of Basel Norms On Performance Of Commercial Banks.” Asia Pacific Journal Of Research, 1(40), 167-170, 2016..
[2] V. Kumari, &.. “Adoption of Basel I, II and III Norms by Indian Commercial Banks.” International Journal of Applied Research, 1 (10), 883-886, 2015.
[3] Y. S. Mehra, “Operational Risk Management in Indian Banks: Impact Of Ownership And Size On Range Of Practices For Implementation Of Advanced Measurement Approach”. 10 05 2016,
[4] R. Moray, “Status of Basel Implementation and Its Impact on PSBS Performance an Analytical Study.” International Journal of Business and Administration Research Review, 2 (14), 2016
[5] Tripathi, R. &. “Proposed Basel III Implementation: Are Indian Commercial Banks Ready.” Journal of Management Sciences and Technology, 3(1), 20-38, 2015

H. Gupta, "Importance of Basel III Norms in Digital banking", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.135-140, 2018.

Some doctors seem more successful in building trust and satisfying relationship with their patients as compared to others. Emotional Intelligence (EI) may account for this variation. Emotional intelligence refers to an individual’s ability to recognize, monitor, and regulate one’s own and others feelings and emotions, to differentiate among them, and to use this information to guide one`s thinking and action. Majority of complaints about doctors relate to poor communication and behaviour, and not clinical competence. Emotional intelligence can possibly fill this gap as an ability to read and manage patient’s emotions. It can improve communication and behaviour which might enhance the patient-doctor relationship, resulting into increased level of patient satisfaction. The present paper empirically explores the relationship between doctor’s emotional intelligence and patient satisfaction with the help of correlation and independent samples t-test analysis.

Emotional Intelligence; Patient Satisfaction; Patient-doctor Relationship

[1] Goleman D. (1999), as cited in: Berger S. Rethink the doc-organization relationship, Modern Healthcare, 29(13), 46.
[2] Epstein.RM, Campbell TL, Cohen-Cole SA, Mc Whinney IR. Smilkstein G. (1993), Perspectives on patient-doctor communication,Journal of Family Practice, 37,377-8.
[3] Cherry, M., Fletcher, I., O`Sullivan, H., & Shaw, N. (2012),What impact do structured educational sessions to increase emotional intelligence have on medical students? BEME Guide No. 17. Medical Teacher, 34: 11-19
[4] Salovey, P., Bedell, B. T., Detweiler, J. B., & Mayer, J.D., (2000), Current directions in emotional intelligence research, In M. Lewis & J. Haviland-Jones (Eds.), Handbook of Emotion(pp.504-520) New York, NY: Guilford Press.
[5] Mayer, J. D., &Salovey, P. (1997), What is emotional intelligence? In P. Salovey& D.J. Sluyter (Eds.), Emotional development and emotional intelligence(pp. 3-31), New York: Basic Books
[6] Bar-On, R. (1988),The Development of an Operational Concept of Psychological Well-Being.Unpublished Doctoral Dissertation, South Africa: Rhodes University.
[7] Bar-On, R. (2000),Emotional and social intelligence: Insights from the emotional quotient inventory.
[8] Goleman, D. (1998b).What makes a leader? Harvard Business Review, November- December.
[9] Goleman, D. (2002),Primal Leadership: Realizing the Power of Emotional Intelligence, Basic Books, New York.
[10] Goleman, D. (2001). Emotional Intelligence: Issues in Paradigm Building. In C. Cherniss and D. Goleman (Eds.), The Emotionally Intelligent Workplace, 13-26, San Francisco: Jossey-Bass.
[11] Grewal D, Davidson HA. (2008). Emotional intelligence and graduate medical education, JAMA,300:1200–2.
[12] Davies M, Stankov L, Roberts RD. (1998),Emotional intelligence: in search of an elusive construct, Journal Personality Social Psychology, 75:989–1015.
[13] Law KS, Wong CS, Song L. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies, Journal of Applied Psychology, 89:483–96.
[14] Stewart M. (2001),Towards a global definition of patient centred care, BMJ, 322,444–5.
[15] Rothrock, S. (2012), Higher Patient Satisfaction Associated with More Cost, more treatments, and more deaths, Health News Observer, September 20. Retrieved from http://www.healthnewsobserver.com/articles/detail/patient-satisfaction-associated-with-more-cost-more-treatments-and-more-dea.
[16] Boudreaux, E. D., and O’Hea, E. L. (2004), Patient satisfaction in the emergency department: A review of the literature and implications for practice,Journal of Emergency Medicine, 26(1), 13‐26.
[17] Vinagre, M. H., and Neves, J. (2008), The influence of service quality and patients’ emotions on Satisfaction,International Journal of Health Care Quality Assurance,21(1), 87‐103.
[18] Carroll, P., (2012), Satisfied patients are money in the bank. Clinical Update, winter.
[19] Wagner P, Ginger MC, Grant MM, Gore JR, Owens C. (2002), Physicians’ emotional intelligence and patient satisfaction, Family Medicine, 34, 750–4.
[20] Venkatesh. J, Balaji. D, Thenmozhi, S, Balasubramanie, P. (2012), Emotional Intelligence Persuade Surgeons to Attain Performance Excellence: An Exploration,European Journal of Economics, Finance and Administrative Sciences ISSN 1450-2275, and Issue 50.
[21] Shahid, R., Stirling,J., Adams, W.,(2016),Assessment of Emotional Intelligence in Pediatric and Med-Peds Residents, Journal of Contemporary Medical Education, 4(4), 153-158.
[22] Kearley, K., Freeman, G. K., & Heath, A. (2001), An Exploration of the Value of the Personal Doctor Relationship In General Practice,British Journal of General Practice, 51: 712-718.
[23] Shenolikar, R., Balkrishnan, R., & Hall, M. A. (2004), How Patient-Physician Encounters in Critical Medical Situations Affect Trust: Results of a national survey,BMC Health Services Research, 424-426.
[24] Tucker III, J. L., and Adams, S. R. (2001), Incorporating patients` assessments of satisfaction and quality: An integrative model of patients` evaluations of their care, Managing ServiceQuality, 11(4), 272-286.
[25] Sofaer, S. and Firminger, K. (2005), Patient perceptions of the quality of health services,Annual Review of Public Health, 26, 513-559.
[26] Gerits L, Derksen JJL, Verbruggen AB, Katzko M.( 2005), Emotional intelligence profiles of nurses caring for people with severe behavior problems, Personality and Individual Differences;38, 33–43.
[27] Humpel N, Caputi P. (2001), Exploring the relationship between work stress, years of experience and emotional competency using a sample of Australian mental health nurses, Journal Psychiatric Mental Health Nurses, 8,399–403.
[28] Pau AKH, Croucher R. (2003), Emotional intelligence and perceived stress in dental undergraduates,Journal Dental Education, 67, 1023–8.
[29] Tomar, R. (2016), A Study of Emotional Intelligence among Doctor’s,International Journal of innovative Research and Development, Vol.5(6), ISSN-2278-0211(Online).
[30] Wong, C.S and Law, K.S. (2002), The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study, The Leadership Quarterly, 13, 243-274.
[31] Jackson, Jeffrey L., Chamberlin,J and Kroenke, K.(2001). Predictors of patient satisfaction, Social Science and Medicine 52, 609-620.
[32] Frankel, R. M. (1994),Communicating with Patients: Research shows it makes a difference. Deerfield, IL: MMI Companies, Inc.
[33] Stewart, M., Brown, J. B., Weston, W. W., McWhinney, I. R., McWilliam, C. L., & Freeman, T. R. (1995), Patient‐centered medicine transforming the clinical method, Thousand Oaks, CA: Sage Publications.
[34] Ramsaran‐Fowdar, R. R. (2004; 2005). Identifying health care quality attributes, Journal of Health and Human Services Administration, Winter and Spring, 27(3/4), 428‐443.

M.Gill, M.S. Gill, S. Totala, "Exploring the Relationship between Doctors’ Emotional Intelligence and Patient Satisfaction: An Empirical Analysis", International Journal of Computer Sciences and Engineering, Vol.06, Issue.09, pp.141-147, 2018.