Open Access   Article Go Back

FAQ (Frequently Asked Questions) ChatBot for Conversation

Farhana Sethi1

Section:Research Paper, Product Type: Journal Paper
Volume-8 , Issue-10 , Page no. 7-10, Oct-2020

CrossRef-DOI:   https://doi.org/10.26438/ijcse/v8i10.710

Online published on Oct 31, 2020

Copyright © Farhana Sethi . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

View this paper at   Google Scholar | DPI Digital Library

XML View
PDF Download

How to Cite this Paper

  • IEEE Citation
  • MLA Citation
  • APA Citation
  • BibTex Citation
  • RIS Citation

IEEE Style Citation: Farhana Sethi , “FAQ (Frequently Asked Questions) ChatBot for Conversation,” International Journal of Computer Sciences and Engineering, Vol.8, Issue.10, pp.7-10, 2020.

MLA Style Citation: Farhana Sethi "FAQ (Frequently Asked Questions) ChatBot for Conversation." International Journal of Computer Sciences and Engineering 8.10 (2020): 7-10.

APA Style Citation: Farhana Sethi , (2020). FAQ (Frequently Asked Questions) ChatBot for Conversation. International Journal of Computer Sciences and Engineering, 8(10), 7-10.

BibTex Style Citation:
@article{Sethi_2020,
author = {Farhana Sethi },
title = {FAQ (Frequently Asked Questions) ChatBot for Conversation},
journal = {International Journal of Computer Sciences and Engineering},
issue_date = {10 2020},
volume = {8},
Issue = {10},
month = {10},
year = {2020},
issn = {2347-2693},
pages = {7-10},
url = {https://www.ijcseonline.org/full_paper_view.php?paper_id=5222},
doi = {https://doi.org/10.26438/ijcse/v8i10.710}
publisher = {IJCSE, Indore, INDIA},
}

RIS Style Citation:
TY - JOUR
DO = {https://doi.org/10.26438/ijcse/v8i10.710}
UR - https://www.ijcseonline.org/full_paper_view.php?paper_id=5222
TI - FAQ (Frequently Asked Questions) ChatBot for Conversation
T2 - International Journal of Computer Sciences and Engineering
AU - Farhana Sethi
PY - 2020
DA - 2020/10/31
PB - IJCSE, Indore, INDIA
SP - 7-10
IS - 10
VL - 8
SN - 2347-2693
ER -

VIEWS PDF XML
291 381 downloads 138 downloads
  
  
           

Abstract

ChatBot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in instead of providing direct contact with a live human. However, An FAQ (Frequently Asked Questions) chatBot is a type of internet bot or software application that is beneficial for answering some of the most frequently asked questions your customers may have. FAQ bots help direct customers to the right website pages and provide answers easily any time of the day. In this paper, we present the architecture and prototype of a FAQ chatBot

Key-Words / Index Term

ChatBot; Communication; Pattern Matching; Request; Response, FAQ

References

[1] R. S. Russell, “Language Use, Personality and True Conversational Interfaces”, Project Report of AI and CSUniversity of Edinburgh, Edinburgh, pp.1-80, 2002.
[2] Y. Zhou, X. Ziyu, A. W. Black, A. I. Rudnicky, “ChatBot Evaluation and Database Expansion via Crowdsourcing”, Proc. Of the ChatBot Workshop of LREC, US, pp. 16-19, 2016.
[3] C. R. Anik, C. Jacob, A. Mohanan, “A Survey on Web Based Conversational Bot Design”, JETIR, Vol.3, Issue.10, pp. 96-99, 2016.
[4] J. Jia, “The Study of the Application of a Keywords-based ChatBot System on the Teaching of Foreign Languages”, Report of University of Augsburg, Augsburg, pp.1-36, 2003.