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Virtual Assistance Using Chatbots

Kavitha K V1 , Athira S Pillai2 , Disha Dinesh Majithia3

Section:Research Paper, Product Type: Journal Paper
Volume-7 , Issue-10 , Page no. 77-80, Oct-2019

CrossRef-DOI:   https://doi.org/10.26438/ijcse/v7i10.7780

Online published on Oct 31, 2019

Copyright © Kavitha K V, Athira S Pillai, Disha Dinesh Majithia . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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IEEE Style Citation: Kavitha K V, Athira S Pillai, Disha Dinesh Majithia, “Virtual Assistance Using Chatbots,” International Journal of Computer Sciences and Engineering, Vol.7, Issue.10, pp.77-80, 2019.

MLA Style Citation: Kavitha K V, Athira S Pillai, Disha Dinesh Majithia "Virtual Assistance Using Chatbots." International Journal of Computer Sciences and Engineering 7.10 (2019): 77-80.

APA Style Citation: Kavitha K V, Athira S Pillai, Disha Dinesh Majithia, (2019). Virtual Assistance Using Chatbots. International Journal of Computer Sciences and Engineering, 7(10), 77-80.

BibTex Style Citation:
@article{V_2019,
author = {Kavitha K V, Athira S Pillai, Disha Dinesh Majithia},
title = {Virtual Assistance Using Chatbots},
journal = {International Journal of Computer Sciences and Engineering},
issue_date = {10 2019},
volume = {7},
Issue = {10},
month = {10},
year = {2019},
issn = {2347-2693},
pages = {77-80},
url = {https://www.ijcseonline.org/full_paper_view.php?paper_id=4898},
doi = {https://doi.org/10.26438/ijcse/v7i10.7780}
publisher = {IJCSE, Indore, INDIA},
}

RIS Style Citation:
TY - JOUR
DO = {https://doi.org/10.26438/ijcse/v7i10.7780}
UR - https://www.ijcseonline.org/full_paper_view.php?paper_id=4898
TI - Virtual Assistance Using Chatbots
T2 - International Journal of Computer Sciences and Engineering
AU - Kavitha K V, Athira S Pillai, Disha Dinesh Majithia
PY - 2019
DA - 2019/10/31
PB - IJCSE, Indore, INDIA
SP - 77-80
IS - 10
VL - 7
SN - 2347-2693
ER -

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Abstract

In the recent era of technology, chatbots is the next big thing in the epoch of conversational services. It acts as the ultimate virtual assistant for completing various tasks ranging from answering queries, getting driving directions, turning up the thermostat in smart home, to playing one’s favorite tunes etc. Whenever faced with unchartered territories humans have a tendency to get anxious and it is but natural- and even more so in the case of students who are about to join a new course. They are always filled with endless queries and mostly all of them are similar across people. Rather than flooding a single person with all those and to answer them over and over again, it is apt to segregate usual common queries and their solutions at a single place which is easily accessible by all. In this paper an efficient Chabot is designed based on neural network, which provides an accurate answer for any query based on the dataset of FAQs. This Chabot can be used by Sree Chitra Thirunal College of Engineering to answer frequently asked questions to curious students in an interactive fashion. The accuracy of the bot was noted to be 0.78 with a loss of 2.06.

Key-Words / Index Term

Artificial Intelligence, NLP, ML

References

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